Refund and Cancellation Policy for HostKrlo

Last Updated: 07 Nov, 24

At HostKrlo, we strive to deliver exceptional web hosting services to meet our customers' needs. This policy explains our terms for cancellations and refunds on hosting plans.

1. Cancellation Policy

• Service Cancellation

You may cancel your hosting services at any time through your account dashboard or by contacting our support team.

• Notice Period

We recommend initiating cancellations with a 3-day notice to ensure a smooth process.

2. Refund Policy

Eligibility for Refunds

Refunds are available on hosting plans based on the criteria below:

• Monthly Plans: Eligible for a refund within 7 days of purchase, provided a valid reason is given.
• Yearly Plans: Eligible for a refund within 30 days of purchase, provided a valid reason is given.

Valid Reasons for Refunds

Refunds are processed only for legitimate issues, such as:

• Persistent technical problems impacting website uptime or performance, unresolved by our support team.
• Any unmet service standards as outlined in the initial purchase agreement.

Non-Refundable Services

Certain add-ons and services, including but not limited to domain registrations and SSL certificates, are non-refundable.

3. Refund Processing

• Timeline

Refunds are processed within 45 business days after a valid refund request is confirmed.

• Mode of Refund

Refunds will be credited back to the original payment method used during purchase.

4. Contact Us

If you have any questions or wish to initiate a refund, please contact our support team:

• Email: [email protected]
• Customer Support: +91-788-845-8767

5. Policy Changes

HostKrlo reserves the right to modify this policy at any time. Changes will be posted on this page with an updated date.